Professional Profile
IT Support and Systems professional with practical experience in domain, hosting, business email, server support, DNS, website troubleshooting and infrastructure operations. Experienced with cPanel/WHM, Plesk, Cloudflare, Google Workspace, Zoho Mail, Linux hosting environments and web application deployments, with a career focus on progressing into System Administration, Cloud Infrastructure and DevOps.
Core Technical Skills
IT Support & Troubleshooting
- Hardware and software troubleshooting
- Windows and Linux troubleshooting
- User and account support
- Technical issue diagnosis and resolution
- Server and hosting support
- Website and application troubleshooting
- Client technical support
- System documentation and reporting
Server & Hosting Administration
- cPanel / WHM
- Web hosting management
- Server resource monitoring
- SSL/TLS configuration
- PHP environments
- Server migration and deployment support
Domains, DNS & Cloud
- Domain registration, renewal and transfer
- DNS and nameserver management
- Cloudflare
- SSL certificate management
- DNS troubleshooting
- Google Business Profile
Email & Collaboration Systems
- Google Workspace
- Zoho Mail
- Business email administration
- Mailbox and quota management
- Email migration and support
- Email deliverability troubleshooting
- Spam and bounce investigation
- IP/domain reputation issues
- SMTP / MX troubleshooting
Web Technologies & Deployment — Developing
- Core PHP
- React
- Next.js
- Node.js
- MySQL
- Docker / Docker Compose
- Traefik
Cloud & Infrastructure — Developing
- AWS fundamentals
- VPS infrastructure
- Docker-based infrastructure
- Linux server management
- PostgreSQL administration
Professional Experience
Longtail E-Media Pvt. Ltd. — Lalitpur, Nepal
Responsible for domain, hosting, email, server and technical support operations while assisting with website infrastructure, deployments, troubleshooting and internal systems.
- Manage domains, hosting accounts, DNS, SSL certificates, nameservers and web infrastructure.
- Administer and troubleshoot hosting environments using cPanel, WHM.
- Provide technical support for websites, business email systems, hosting accounts and servers.
- Investigate HTTP 403/404 errors, redirects, .htaccess, PHP compatibility, permissions and application configuration.
- Troubleshoot DNS propagation, MX, SPF, DKIM and DMARC issues.
- Support Google Workspace and Zoho Mail, including mailbox configuration, licensing and access.
- Investigate email delivery, bounces, spam filtering, reputation and blacklist/RBL issues.
- Handle domain registrations, renewals, transfers and registrar-related operations.
- Assist clients with hosting migrations, DNS changes, SSL implementation and website deployments.
- Monitor hosting/server capacity and identify requirements for upgrades or dedicated infrastructure.
- Work with developers on PHP, Laravel, Next.js, Node.js and Django deployments.
People’s Plaza — Kathmandu, Nepal
Handled short circuits, generated electricity bills for shops and monitored technical electrical issues.
Energy Saving and Co-operative Pvt. Ltd — Lalitpur, Nepal
Worked in marketing and collection activities.
Longtail E-Media Pvt. Ltd. — Lalitpur, Nepal
Responsible for content editing and updating hotel and trekking websites, including study and tally of words.
Cloud & System Administration Development
Professional Strengths
- Strong troubleshooting and problem-solving ability
- Client-focused technical support
- Ability to investigate issues across DNS, hosting, server and application layers
- Comfortable learning unfamiliar technologies through hands-on implementation
- Strong interest in Linux and infrastructure
- Technical communication in practical business terms
- Experience working with developers, clients and internal teams
- Documentation and technical reporting
Education
Mega National College
2076–2081
Molihiss
2074–2075
SEE
Little Flowers Public School
2073
Career Target
- IT Support Engineer
- System Administrator
- DevOps / Infrastructure Engineer